Shift Leader — Inspire Teams, Deliver Outstanding Service

Tesco UK; Shoreham-by-Sea; On-site; GBP 21,000 - 25,000; Full time

Job summary

Tesco UK in Shoreham-by-Sea is seeking a Shift Lead to help deliver great in-store experiences. You’ll lead the team across store areas, support daily operations, and be the go-to person for customer service queries.

The role offers flexible hours with a guaranteed minimum of 16 hours per week, starting pay £15.59/hour, rising to £16.86/hour in some stores, and possible additional payments. Applicants must be over 18 and have experience in a fast-paced retail environment.

Qualifications

• Over 18 for this role.
• Experience in a team lead or management role in a fast-paced retail environment.
• Strong customer service focus and ability to build inclusive team.
• Clear communicator and natural leader who motivates the team.

Responsibilities

• Lead the team to deliver a great experience for customers in-store.
• Work across store areas and with colleagues as the go-to person for day-to-day operational queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and role model great service.
• Seek opportunities to serve customers, communities, and planet better every day.

Skills

Team leadership

Customer service

Job description

Tesco UK in Shoreham-by-Sea is seeking a Shift Lead to help deliver great in-store experiences. You’ll lead the team across store areas, support daily operations, and be the go-to person for customer service queries.

The role offers flexible hours with a guaranteed minimum of 16 hours per week, starting pay £15.59/hour, rising to £16.86/hour in some stores, and possible additional payments. Applicants must be over 18 and have experience in a fast-paced retail environment.