Shift Leader: Inspire Team, Deliver Great In-Store Service

Tesco; East Devon; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco Shift Lead role in the United Kingdom manages store operations, ensures excellent customer service, and leads a team across shifts. The role emphasizes flexible working hours, inclusivity, and a proactive approach to daily challenges.

Candidates should be over 18, have prior team-lead or management experience in retail, and demonstrate strong communication and leadership skills to inspire the team and deliver outstanding results.

Qualifications

• To be over 18 for this role.
• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer's needs are met.
• Build positive, long lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager's absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Customer service

Communication

Adaptability

Job description

Tesco Shift Lead role in the United Kingdom manages store operations, ensures excellent customer service, and leads a team across shifts. The role emphasizes flexible working hours, inclusivity, and a proactive approach to daily challenges.

Candidates should be over 18, have prior team-lead or management experience in retail, and demonstrate strong communication and leadership skills to inspire the team and deliver outstanding results.