Shift Leader: Flexible Hours, Great Team, Growth Path

Tesco; Greater London; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Colleague discount

Wellbeing services

Pension with employer contributions

Uniform provided

Job summary

Tesco in Greater London is seeking a Shift Lead to supervise store teams and deliver an exceptional customer experience. You will coordinate daily operations, lead by example, and drive service excellence across departments.

Responsibilities include coaching staff, handling day-to-day queries, and stepping in during the Manager's absence while maintaining a flexible, customer-focused mindset. Commitment to inclusivity is valued.

Qualifications

• Experience in team lead or management in a fast-paced retail environment.
• Strong service orientation and customer focus.
• Ability to build positive, inclusive relationships within a store team.
• A clear communicator using multiple methods to keep the team informed.
• A natural leader who motivates the team to deliver outstanding results.

Responsibilities

• Leading the team to deliver a great in-store experience for customers.
• Working across store areas and with colleagues to handle day-to-day queries.
• Building inclusive relationships to support peak performance.
• Confidently leading the store in the Manager's absence.
• Making balanced, flexible decisions and adapting to change.
• Coaching colleagues, giving feedback and modelling great service.
• Staying curious and seeking ways to serve customers, communities and the planet.

Skills

Team leadership

Customer service

Communication

People management

Job description

Tesco in Greater London is seeking a Shift Lead to supervise store teams and deliver an exceptional customer experience. You will coordinate daily operations, lead by example, and drive service excellence across departments.

Responsibilities include coaching staff, handling day-to-day queries, and stepping in during the Manager's absence while maintaining a flexible, customer-focused mindset. Commitment to inclusivity is valued.