Shift Leader – Fast-Paced Retail & Hospitality

Moto Hospitality; Winchester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Annual bonus up to £3,445pa

Up to 60% colleague discount

Enhanced benefits: pension, sick pay,m

Job summary

Moto Hospitality is seeking a Supervisor for Winchester Services. The role pays £30,000 per year for a 40-hour week and includes strong development opportunities as part of the Costa brand at a busy motorway services site.

You will lead shifts, uphold high food safety and service standards, and act as a brand ambassador while delivering exceptional guest experiences. Flexible patterns and access considerations are noted on-site.

Qualifications

• Experience leading or supervising teams in retail, hospitality, catering or customer service.
• Passion for delivering a memorable customer experience.
• Great communication skills and comfortable making decisions.
• Ability to work on own initiative and make reasoned decisions under pressure.

Responsibilities

• Lead shifts with confidence to ensure smooth operations during busy trading periods.
• Create a positive, high-energy culture where colleagues feel valued, supported, and empowered.
• Maintain outstanding food safety, health & safety, and compliance standards.
• Monitor performance through key metrics and drive continuous improvement.
• Act as a role model for Costa's values, service standards, and ways of working.
• Lead development opportunities including funded qualifications leading to the next step in management.

Skills

Team leadership

Customer service

Communication skills

Decision making under pressure

Job description

Moto Hospitality is seeking a Supervisor for Winchester Services. The role pays £30,000 per year for a 40-hour week and includes strong development opportunities as part of the Costa brand at a busy motorway services site.

You will lead shifts, uphold high food safety and service standards, and act as a brand ambassador while delivering exceptional guest experiences. Flexible patterns and access considerations are noted on-site.