Shift Leader & Brand Ambassador

Moto Hospitality; Lancashire; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Annual bonus

Colleague discount

Enhanced benefits

Development opportunities

Job summary

Moto Hospitality is seeking a Supervisor at Lancaster Services to lead shifts, maintain brand standards, and deliver exceptional customer service for Pret’s high-quality, freshly prepared food and coffee.

The role offers an annual salary of £27,707 per year for a 40-hour week, with development opportunities and a strong focus on food safety and team leadership. Based at Lancaster Services, the site emphasizes flexible working patterns and career progression.

Qualifications

• Previous experience leading or supervising teams ideally within retail, hospitality, catering, or customer service
• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative and make reasoned decisions under pressure

Responsibilities

• Lead shifts with confidence, ensuring smooth operations during busy trading periods
• Create a positive, high-energy culture where colleagues feel valued, supported, and empowered
• Maintain outstanding food safety, health & safety, and compliance standards at all times
• Monitor performance through key metrics and take action to drive continuous improvement
• Act as a role model for Pret's values, service standards, and ways of working

Skills

Leadership

Customer service

Communication

Decision making

Job description

Moto Hospitality is seeking a Supervisor at Lancaster Services to lead shifts, maintain brand standards, and deliver exceptional customer service for Pret’s high-quality, freshly prepared food and coffee.

The role offers an annual salary of £27,707 per year for a 40-hour week, with development opportunities and a strong focus on food safety and team leadership. Based at Lancaster Services, the site emphasizes flexible working patterns and career progression.