Shift Leader – Bakery & Service Excellence

Moto Hospitality; Eling; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual bonus

Staff discount

Pension

Development opportunities

Job summary

Moto Hospitality is seeking a Supervisor to lead shifts at our motorway service location in the UK. You will be the strong right hand to the Store Manager, driving smooth operations and delivering the brand’s loved bakery and refreshments to travellers.

You’ll lead and motivate teams, maintain food safety and exceptional service standards, and contribute to a positive work culture. This role offers development opportunities, a competitive bonus, and staff discounts.

Qualifications

• Experience leading or supervising teams, ideally in retail, hospitality, catering, or customer service.
• Passion for delivering a memorable customer experience.
• Excellent communication skills and ability to make decisions.
• Ability to work on own initiative and under pressure.

Responsibilities

• Lead shifts with confidence, ensuring smooth operations during busy trading periods.
• Create a positive, high-energy culture where colleagues feel valued and empowered.
• Maintain outstanding food safety, health & safety, and compliance standards at all times.
• Monitor performance through key metrics and drive continuous improvement.
• Act as a role model for Greggs values, service standards, and ways of working.
• Oversee daily store operations and ensure excellent customer service.

Skills

Leadership

Customer service

Communication

Decision making

People management

Job description

Moto Hospitality is seeking a Supervisor to lead shifts at our motorway service location in the UK. You will be the strong right hand to the Store Manager, driving smooth operations and delivering the brand’s loved bakery and refreshments to travellers.

You’ll lead and motivate teams, maintain food safety and exceptional service standards, and contribute to a positive work culture. This role offers development opportunities, a competitive bonus, and staff discounts.