Shift Leader & Supervisor — Dynamic Retail Hospitality

Moto Hospitality; Southwaite; On-site; GBP 25,000 - 30,000; Part time

Benefits offered by this job

Annual bonus up to £3,445pa*

Up to 60% colleague discount

Enhanced benefits: pension, sick pay,M

Development opportunities & funded

Job summary

Moto Hospitality in Southwaite is seeking a Supervisor to lead shifts, develop the team and deliver exceptional guest service at a busy service area. You will act as the brand ambassador, ensuring Costa Coffee standards are met and guest experiences exceed expectations.

The role offers development opportunities, a strong bonus scheme, and benefits, with part-time hours and a focus on maintaining high service standards across the site.

Qualifications

• Previous experience leading or supervising teams ideally within retail, hospitality, catering, or customer service.
• Passion for delivering a memorable customer experience.
• Great communication skills and be comfortable making decisions.
• Ability to work on own initiative ad make reasoned decisions under pressure.

Responsibilities

• Lead shifts with confidence, ensuring smooth operations during busy trading periods
• Create a positive, high-energy culture where colleagues feel valued, supported, and empowered
• Maintain outstanding food safety, health & safety, and compliance standards at all times
• Monitor performance through key metrics and take action to drive continuous improvement
• Act as a role model for Costa's values, service standards, and ways of working
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

Skills

Leadership experience

Customer service

Communication skills

Decision making

Job description

Moto Hospitality in Southwaite is seeking a Supervisor to lead shifts, develop the team and deliver exceptional guest service at a busy service area. You will act as the brand ambassador, ensuring Costa Coffee standards are met and guest experiences exceed expectations.

The role offers development opportunities, a strong bonus scheme, and benefits, with part-time hours and a focus on maintaining high service standards across the site.