Pub Team Leader: Stellar Service & Shift Lead

Chef and Brewer; Wall Heath; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Staff discount

Family discounts

Wage access (Wagestream)

Refer a friend bonus

Employee assistance program

Pension

Career progression

Maternity/paternity policy

Menopause friendly

Greene King Inns discounts

Retail discounts

Job summary

Chef & Brewer is seeking a proactive Team Leader to guide front-of-house during busy shifts. You’ll empower the team, ensure every guest receives warm, memorable service, and maintain our high standards across all service areas.

You’ll deputise for the management team when needed, organise staff, monitor allergen controls, and keep the bar safe, clean, and compliant. A positive, can-do attitude and strong English communication are essential.

Qualifications

• Lead by example and ensure shift runs smoothly.
• Deputise for management and resolve issues as they arise.
• Maintain high standards and safe, clean bar environments.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Team leadership

Customer service

Communication

Problem solving

Job description

Chef & Brewer is seeking a proactive Team Leader to guide front-of-house during busy shifts. You’ll empower the team, ensure every guest receives warm, memorable service, and maintain our high standards across all service areas.

You’ll deputise for the management team when needed, organise staff, monitor allergen controls, and keep the bar safe, clean, and compliant. A positive, can-do attitude and strong English communication are essential.