Shift Leader: Elevate Guest Experience & Team Training

Mall; West of England; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible shifts

Brand discounts

Wagestream

Free shares

Pension

Holiday entitlement

Employee helpline

Team socials

Job summary

Mitchells & Butlers is hiring a Shift Supervisor at Castle Pubs to welcome guests, lead a team and deliver great service. You’ll train staff and role-model high standards while ensuring smooth daily operations across shifts.

Join a pub group known for its distinctive brands and guest-focused culture. The role offers flexible shifts, staff discounts, and other benefits while you develop leadership skills in a lively hospitality setting.

Qualifications

• Experience in hospitality or pub operations is beneficial.
• Strong customer service and communication skills.
• Ability to lead and train a team.

Responsibilities

• Oversee day-to-day site operations as host and team lead.
• Act as shift leader and role model for training.
• Maintain high standards of cleanliness and safety.
• Ensure excellent guest service and welcome.

Skills

Guest service

Team leadership

Training others

Safety & cleanliness

Job description

Mitchells & Butlers is hiring a Shift Supervisor at Castle Pubs to welcome guests, lead a team and deliver great service. You’ll train staff and role-model high standards while ensuring smooth daily operations across shifts.

Join a pub group known for its distinctive brands and guest-focused culture. The role offers flexible shifts, staff discounts, and other benefits while you develop leadership skills in a lively hospitality setting.