Pub Shift Leader — Guest Service & Team Training

Harri; Gloucester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible shifts

33% dining discount across brands

20% discount for friends and family

Wagestream

Team socials

Free shares

Job summary

Mitchells & Butler's Wagon & Horses is seeking a proactive Shift Supervisor to welcome guests and lead a team in a busy pub environment. You will model excellent service, coach staff and help maintain cleanliness and safety throughout each shift.

Join one of the UK’s most loved pub brands and enjoy flexible shifts, substantial dining discounts across brands, Wagestream access, and a supportive team culture with pension, 28 days’ holiday, shopping perks and a staff helpline.

Qualifications

• Leads and trains teams to deliver great service.
• Maintains high standards of guest experience and safety.
• Demonstrates hospitality and warmth to guests.

Responsibilities

• Be part of the day-to-day running of the site, acting as host, serving guests and confidently leading your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

Skills

Team leadership

Customer service

Training

Hospitality

Communication

Job description

Mitchells & Butler's Wagon & Horses is seeking a proactive Shift Supervisor to welcome guests and lead a team in a busy pub environment. You will model excellent service, coach staff and help maintain cleanliness and safety throughout each shift.

Join one of the UK’s most loved pub brands and enjoy flexible shifts, substantial dining discounts across brands, Wagestream access, and a supportive team culture with pension, 28 days’ holiday, shopping perks and a staff helpline.