Shift Leader - Elevate Guest Experience

Prezzo Ltd; Witham; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Tronc

Company pension

Life assurance

Paid holidays

Refer a friend bonus

Job summary

Prezzo Italian in the UK is seeking a Duty Manager to own the shift, lead the team on the floor and deliver memorable guest experiences. You’ll open and close the restaurant, manage a busy service, and support the General Manager to drive performance.

Ideal candidates bring hospitality flair, calm under pressure, and a track record of coaching teams to competitive standards. You’ll thrive in a fast-paced environment and be hungry to progress within Brava Hospitality Group.

Qualifications

• Warm, genuine and generous with time, delivering exceptional hospitality.
• Experience leading a floor team in busy, guest-focused hospitality.
• Ability to coach in the moment and lift the team.
• Strong presence on the floor with confident decision-making.

Responsibilities

• Lead the shift, open/close, set the tone and ensure guest experience.
• Manage the floor, supervise staff, and ensure timely service.
• Maintain food safety, licensing standards and cleanliness.
• Handle feedback and resolve issues on the spot.

Skills

People management

Customer service

Calm under pressure

Team leadership

Hospitality excellence

Tools

Cash handling

Food safety procedures

Job description

Prezzo Italian in the UK is seeking a Duty Manager to own the shift, lead the team on the floor and deliver memorable guest experiences. You’ll open and close the restaurant, manage a busy service, and support the General Manager to drive performance.

Ideal candidates bring hospitality flair, calm under pressure, and a track record of coaching teams to competitive standards. You’ll thrive in a fast-paced environment and be hungry to progress within Brava Hospitality Group.