Shift Leader: Elevate Customer Experience & Team Growth

Tesco; United Kingdom; Remote; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Inclusive team environment

Employee discount

Job summary

Tesco Shift Lead role in the UK focuses on leading store teams to deliver a high-quality customer experience. You will be the go-to person for day-to-day operations, coaching colleagues, and ensuring service standards across all store areas.

Hours vary with availability and across locations; roles guarantee a minimum of 16 hours per week with options for 12‑hour blocks. Applicants must be 18 or over and prepared to lead in the Manager’s absence.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong communication skills and a customer-focused mindset.
• Ability to coach colleagues and drive service excellence.

Responsibilities

• Leading the team to deliver a great in-store customer experience.
• Collaborating across store areas and guiding day-to-day operations.
• Building inclusive relationships to help colleagues perform at their best.
• Confidently acting as the store lead in the Manager's absence.
• Making balanced, flexible decisions and adapting to change.
• Coaching and giving feedback to deliver outstanding service.

Skills

Team leadership

Customer service

Communication

Coaching colleagues

Job description

Tesco Shift Lead role in the UK focuses on leading store teams to deliver a high-quality customer experience. You will be the go-to person for day-to-day operations, coaching colleagues, and ensuring service standards across all store areas.

Hours vary with availability and across locations; roles guarantee a minimum of 16 hours per week with options for 12‑hour blocks. Applicants must be 18 or over and prepared to lead in the Manager’s absence.