Store Shift Leader: Lead Team & Deliver Great Service

Tesco Retail; Ayr; On-site; GBP 18,000 - 26,000; Full time

Job summary

Tesco is seeking a Shift Lead to oversee store operations, lead a team and ensure a high level of customer service in-store. You will coordinate shifts, support flexible working arrangements, and act as the point of contact for daily queries while fostering an inclusive team environment.

Role requires strong leadership, ability to adapt to changing conditions, and a passion for delivering great service to customers and communities.

Qualifications

• Experience in team leadership or management in retail.

Responsibilities

• Lead the store team to deliver a great in-store experience.
• Be the go-to person for day-to-day operational queries.
• Coach colleagues and role-model excellent service.
• Communicate clearly to keep the team informed.
• Support flexible working and adapt to changes in a fast-paced environment.

Job description

Tesco is seeking a Shift Lead to oversee store operations, lead a team and ensure a high level of customer service in-store. You will coordinate shifts, support flexible working arrangements, and act as the point of contact for daily queries while fostering an inclusive team environment.

Role requires strong leadership, ability to adapt to changing conditions, and a passion for delivering great service to customers and communities.