Shift Leader - Customer-First Store Operations Lead

Tesco; Peterborough; On-site; GBP 21,000 - 27,000; Full time

Job summary

One Stop Stores Ltd is recruiting a Shift Leader to help manage daily operations and deliver an excellent shopping experience for customers. You will guide a team, ensure service standards, and maintain store presentation while coordinating with managers on priorities and breaks.

The role emphasizes customer-first service, team leadership, and proactive problem solving. It offers a stable full-time position with opportunities to contribute to community initiatives and store improvement projects.

Qualifications

• Effective customer service and relationship-building abilities.
• Strong leadership and team coordination skills.
• Clear and concise communication with colleagues and managers.
• Ability to work well under pressure and adapt to changing shifts.
• Wostering a positive team environment and delivering consistent service.

Responsibilities

• Role model great customer service ensuring customers needs are met.
• Build strong long lasting relationships with colleagues to create a team spirit.
• A clear communicator to keep the team well informed.
• Confident in taking the lead when in charge of the store.
• Flexible in decision-making and able to handle change to service customers and colleagues.
• Energetic, driving and motivating others to meet expectations.

Skills

Customer service

Leadership

Communication

Team building

Adaptability

Job description

One Stop Stores Ltd is recruiting a Shift Leader to help manage daily operations and deliver an excellent shopping experience for customers. You will guide a team, ensure service standards, and maintain store presentation while coordinating with managers on priorities and breaks.

The role emphasizes customer-first service, team leadership, and proactive problem solving. It offers a stable full-time position with opportunities to contribute to community initiatives and store improvement projects.