Shift Leader: Build Teams, Elevate Guest Experience

Afrikana Kitchen; Greater London; On-site; GBP 13,000 - 18,000; Full time

Benefits offered by this job

Competitive hourly pay

Free Bad Bird meal per shift

Staff discount

Flexible full-time and part-time hours

Leadership training and development

Career progression opportunities

Job summary

Afrikana Kitchen is hiring a Supervisor to lead shifts, motivate the crew and ensure guests receive great food and service. You will support the management team and contribute to building an energetic, inclusive team from day one.

You'll coach team members, run pre-shift briefings, manage labour during busy periods, uphold HACCP and health & safety standards, and help create a fun, high-performing workplace as BAD BIRD launches in London.

Qualifications

• Experience as a Supervisor, Team Leader or Shift Leader in a fast paced hospitality environment.
• Hands-on leader who motivates the team and delivers great guest experiences.
• Strong communication and organisational skills for busy service periods.
• Calm under pressure with the ability to make timely decisions.
• Good understanding of food safety and HACCP principles.

Responsibilities

• Lead shifts, keep the team organised, motivated and focused.
• Support management in delivering strong operational results.
• Run pre-shift briefings so everyone knows the plan for the day.
• Lead by example to uphold service, food quality and teamwork.
• Coach, train and support team members' development.
• Maintain high standards of cleanliness, food safety and guest experience.
• Handle guest queries confidently and professionally.
• Assist with labour planning and day-to-day shift organisation.

Skills

Supervisory experience

Team leadership

Communication skills

Organisation skills

Calm under pressure

Food safety awareness

Decision making

Job description

Afrikana Kitchen is hiring a Supervisor to lead shifts, motivate the crew and ensure guests receive great food and service. You will support the management team and contribute to building an energetic, inclusive team from day one.

You'll coach team members, run pre-shift briefings, manage labour during busy periods, uphold HACCP and health & safety standards, and help create a fun, high-performing workplace as BAD BIRD launches in London.