Shift Lead: Customer-Driven Ops Leader (Pension & Holidays)

B Q; West Yorkshire; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Discounts

Wellbeing benefits

Job summary

B&Q Dewsbury is seeking a Shift Lead to oversee a shift and deliver a great customer experience. The role is a permanent contract with 36.75 hours per week, available as full-time, part-time or job share, and includes a competitive benefits package.

The position is a keyholder role with shifts from early morning to late evening, helping colleagues and customers daily while ensuring safety and smooth store operations.

Qualifications

• Passion for helping customers and doing the right thing.
• Ability to see the broader store operations and maintain standards.
• Safety-conscious with attention to detail to spot compliance issues.
• Enjoys interacting with colleagues and working in a team.

Responsibilities

• Heartbeat of the store day-to-day; ensure smooth operations.
• Deploy colleagues to maximise customer service throughout the shift.
• Be the first point of contact for customers and colleagues.
• Keep the store safe at all times.

Skills

Customer focus

Teamwork

Safety awareness

Decision making

Autonomy

Energy & motivation

Job description

B&Q Dewsbury is seeking a Shift Lead to oversee a shift and deliver a great customer experience. The role is a permanent contract with 36.75 hours per week, available as full-time, part-time or job share, and includes a competitive benefits package.

The position is a keyholder role with shifts from early morning to late evening, helping colleagues and customers daily while ensuring safety and smooth store operations.