Shift Lead — Fast-Paced Retail Floor Leader

Marks & Spencer Group; East Hagbourne; On-site; GBP 17,000 - 22,000; Full time

Job summary

Join M&S as a Shift Lead where you’ll play a vital role in delivering great service while supporting the smooth running of the store during key trading and operational hours.

This isn’t just a retail job, it’s a role for people who love pace, take pride in getting things done, and are ready to step up and support the team when it matters most. You’ll combine hands-on delivery with leadership responsibility, helping to keep the store moving and ready to trade.

Responsibilities

• Lead the shop floor during key trading and operational hours.
• Serve customers, fill stock, and support at the tills while staying hands-on.
• Coordinate daily tasks and allocate resources to keep the store ready to trade.
• Maintain high standards on the shop floor: clean, safe, well-stocked and easy to shop.
• Be a role model, share best practices, and foster a positive, inclusive team environment.
• Utilise store systems and tools to support operations and deliver great results.
• Adapt to business needs with flexibility across different areas of the store.

Job description

Join M&S as a Shift Lead where you’ll play a vital role in delivering great service while supporting the smooth running of the store during key trading and operational hours.

This isn’t just a retail job, it’s a role for people who love pace, take pride in getting things done, and are ready to step up and support the team when it matters most. You’ll combine hands-on delivery with leadership responsibility, helping to keep the store moving and ready to trade.