Shift Lead (Jersey)

B&Q; Saint Helier; On-site; GBP 16,000 - 19,000; Part time

Benefits offered by this job

Pension

ShareSave options

6 weeks holiday

Shopping discounts

Employee Assistance Programme

Colleague wellbeing benefits

Job summary

B&Q Jersey is recruiting a Shift Lead on a permanent basis for 18.5 hours per week. The role pays £16.64 per hour, inclusive of £2.14 per hour store location allowance, plus pension and 6.6 weeks holiday.

Your duties include overseeing the shift to ensure a safe working and shopping environment, deploying colleagues, and providing a great experience for customers and staff. A supportive, energetic team environment awaits.

Qualifications

• Experience in customer service is desirable.
• Ability to work in a fast-paced retail environment.
• Willingness to work flexible shifts including weekends.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations run smoothly.
• Deploy colleagues effectively to serve customers during your shift.
• Be the first point of contact for customers and colleagues.
• Ensure stores are safe at all times.

Skills

Customer focus

Teamwork

Safety consciousness

Decision making

Customer service orientation

Autonomy

Job description

Permanent Contract

Shifts available - Monday to Sunday 7.00am to 10.00pm

£16.64 per hour (Inclusive of £2.14 per hour, store specific location allowance) + Pension + 6.6 Weeks Holiday

B&Q Jersey

Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.

Overview

Shift Lead

Part Time - 18.5 hours per week

Permanent Contract

Shifts available - Monday to Sunday 7.00am to 10.00pm

£16.64 per hour (Inclusive of £2.14 per hour, store specific location allowance) + Pension + 6.6 Weeks Holiday

B&Q Jersey

Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.

What's the job?

Role

Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will:

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

What We Need

Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious and use an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes

• Award-winning pension scheme
• ShareSave options
• 6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more