Shift Lead

B&Q

Royal Tunbridge Wells

On-site

GBP 28,000 - 29,000

Part time

14 days+

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Benefits offered by this job

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

A leading home improvement retailer in Royal Tunbridge Wells is seeking a Shift Lead to ensure smooth store operations and a positive customer experience. The role involves overseeing shift activities, ensuring safety, and leading the team effectively. Candidates should be customer-focused, safety-conscious, and capable of motivating their team. The position offers a competitive salary of £28,741.44 per annum with various employee benefits, including a generous pension scheme and 6.6 weeks holiday.

Qualifications

Passionate about customers and dedicated to service excellence.
Able to oversee store operations with attention to detail.
Enjoys working in a dynamic team environment.

Responsibilities

Oversee daily shift operations to ensure smooth store running.
Serve as first point of contact for customers and staff.
Maintain a safe shopping environment at all times.

Skills

Customer focus

Team collaboration

Safety awareness

Motivational leadership

Job description

Shift Lead

B&Q Royal Tunbridge Wells, England, United Kingdom

Permanent Contract – 18.5 Hours per week

Full‑time equivalent: £28,741.44 per annum (includes £0.54 per hour, store specific location allowance) + Pension + 6.6 Weeks Holiday

About B&Q Tunbridge Wells
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.

Overview

Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will:

Be the heartbeat of the store day‑to‑day and ensure operations are running smoothly.
Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
Be the first point of contact for customers and colleagues.
Make sure our stores are safe at all times.

What We Need

Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:

Passionate about customers and doing the right thing for them.
Like to have a global view and not be constrained to specific areas of the store.
Safety conscious and use an eye for detail to spot compliance opportunities.
Enjoy interacting with colleagues and working in a team.
Like to bring energy to each day and motivate those around you.
Confident to have autonomy and trust to make decisions for the customer at pace.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes: