Shift Lead (Guernsey)

B&Q Limited; St Peter Port; On-site; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Pension plan

ShareSave

6.6 weeks holiday

Payroll giving

EAP

Shopping discounts

Wellbeing benefits

Job summary

B&Q Guernsey is seeking a Shift Lead to oversee a shift, ensuring a safe and welcoming shopping environment for colleagues and customers. You’ll drive daily operations and help the team deliver a great customer experience.

This role combines leadership with hands-on store presence, requiring autonomy, energy, and strong communication to keep the store running smoothly.

Qualifications

• Passionate about customers and doing the right thing.
• Ability to view the store holistically beyond a single area.
• Safety-conscious with eye for compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Bring energy to each day and motivate others.
• Confident to make decisions for the customer at pace.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations run smoothly.
• Deploy colleagues effectively to serve customers.
• Be the first point of contact for customers and colleagues.
• Ensure stores are safe at all times.

Skills

Customer focus

Team leadership

Safety awareness

Guest interaction

Autonomy

Communication

Job description

Overview

Shift Lead

Full time & Part time available

Permanent Contract - 18.5 to 36.75 hours per week

Full-time equivalent £33,723 per annum (Inclusive of £4,090 per annum, store specific location allowance) + Pension + 6.6 Weeks Holiday

B&Q Guernsey

Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.

What's the job?

Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will:

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.


• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.


• Be the first point of contact for customers and colleagues.


• Make sure our stores are safe at all times.

What we need:

Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:

• Passionate about customers and doing the right thing for them.


• Like to have a global view and not be constrained to specific areas of the store.


• Safety conscious and use an eye for detail to spot compliance opportunities.


• Enjoy interacting with colleagues and working in a team.


• Like to bring energy to each day and motivate those around you.


• Confident to have autonomy and trust to make decisions for the customer at pace.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes

• Award-winning pension scheme


• ShareSave options


• 6.6 weeks holiday


• Payroll giving


• Employee Assistance Programme


• Shopping discounts


• Colleague wellbeing benefits and lots more