Shift Lead

B&Q; St. Neots; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q St Neots is hiring a Shift Lead to help run a busy store across early mornings to late evenings. This keyholder role supports safe, friendly shopping and ensures colleagues and customers receive great service during every shift.

The role suits someone who can deploy the team, respond quickly to changing needs and make decisions at pace. Full-time, part-time or job-share options exist, with a 36.75 hour agreement and a competitive package including pension and generous holiday.

Qualifications

• Passionate about helping customers and delivering service.
• Ability to see the big picture and adapt across store areas.
• Safety-minded with attention to compliance.
• Enjoy interacting with colleagues and working in a team.
• Energetic leadership with the ability to motivate others.
• Confident to work autonomously and make quick decisions.

Responsibilities

• Oversee shift operations to keep the store running smoothly.
• Deploy colleagues to cover tasks and support customers.
• Be first point of contact for customers and staff.
• Ensure store safety and compliance during shifts.

Skills

Customer service

Global view

Safety conscious

Team player

Energy to lead

Autonomy

Job description

Shift Lead

Full time, Part time or Job Share - 36.75 hours

Permanent Contract

Full-time equivalent £27,709.50 per annum + Pension + 6.6 Weeks Holiday

B&Q St Neots

This is a keyholder position, with shifts ranging from an earliest start time of 6am to a latest finish time of 10pm. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.

Overview

What’s the job?

Role

Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will:

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

What We Need

Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious and use an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

What’s in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes

• Award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more