Shift Lead: Inspire Teams & Deliver Great Customer Service

Greggs; England; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Weekly pay

Colleague discount (up to 50% off Greg

Free hot drinks on shift

Paid breaks

Profit sharing

Wellbeing app with Remote GP & Physio

Career‑based holiday entitlement

Savings & share plans

Pension scheme (7% match)

Employee assistance app

Long service awards

Discounts on everyday shopping

Job summary

Greggs is seeking a Shift Manager to lead a busy store and ensure customers have a brilliant experience across in-store, delivery, Click + Collect and drive thru. You’ll step in when the Manager is away, motivate the team, oversee shift operations, prepare sandwiches and manage ovens, keep displays stocked and the shop clean, and uphold Greggs’ high standards.

We offer weekly pay, colleague discounts, free hot drinks on shift, paid breaks, a share in profits and a range of wellbeing and

Qualifications

• You’ll be reliable and demonstrate natural leadership abilities with a passion for delivering exceptional customer service.
• If you’ve got previous team supervisory experience in a similar, customer‑focused environment, we want to hear from you.

Responsibilities

• Inspire the team to deliver amazing results and maintain the high standards of the shop.
• Lead by example and serve customers in a fast and friendly manner.
• Prepare our products, including making sandwiches and managing the ovens.
• Ensure displays are fully stocked with plenty of choice for customers.
• Keep the shop clean, tidy and presentable.

Skills

Leadership

Customer service

Team supervision

Job description

Greggs is seeking a Shift Manager to lead a busy store and ensure customers have a brilliant experience across in-store, delivery, Click + Collect and drive thru. You’ll step in when the Manager is away, motivate the team, oversee shift operations, prepare sandwiches and manage ovens, keep displays stocked and the shop clean, and uphold Greggs’ high standards.

We offer weekly pay, colleague discounts, free hot drinks on shift, paid breaks, a share in profits and a range of wellbeing and