Shift Lead: Hospital Portering & Security

The Methodist Church in Britain; King's Lynn; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Learning and apprenticeship opps

Access to education and training

Job summary

The Queen Elizabeth Hospital King's Lynn is seeking a shift supervisor to lead the Portering and Security teams on a busy NHS site. The role focuses on day-to-day coordination, staff welfare and development, and ensuring safe, efficient patient transfers and ward security.

You will work across shifts, maintain high standards of service, handle out-of-hours access, incidents and de-escalation, and support the Head of Portering and Security in meeting national safety standards.

Qualifications

• Good literacy is required.
• Level 4 management qualification or equivalent experience is preferred.
• Experience working with the general public is essential.
• Experience dealing with violent, aggressive or agitated behaviour is essential.
• Experience leading a large team is required.

Responsibilities

• Lead and direct Portering and Security staff on shift across all wards and departments.
• Coordinate timely, efficient internal patient transfers between wards and departments.
• Arrange transfer of deceased patients from wards to the mortuary with courtesy and respect.
• Maintain high-profile security patrols of the hospital and grounds.
• Lock and unlock doors and windows during silent hours in line with the established procedure.
• Control out-of-hours access by contractors and visitors, checking authorisation.
• Assist members of the public and staff facing violence and aggression, liaise with the Police and document incidents.
• Act as Responsible Officer during fire alarms until the Fire Service arrives, coordinating evacuation of patients and the public in a major fire.
• Allocate resources, monitor performance and respond to operational priorities.
• Ensure compliance with Trust policies, safety requirements and national standards, working with the Head of Portering and Security.
• Support the wellbeing, training and development of the team.

Skills

Literacy skills

Leadership experience

Communication skills

De-escalation skills

Organisational skills

Education

Level 4 management qualification or equivalent experience

Job description

The Queen Elizabeth Hospital King's Lynn is seeking a shift supervisor to lead the Portering and Security teams on a busy NHS site. The role focuses on day-to-day coordination, staff welfare and development, and ensuring safe, efficient patient transfers and ward security.

You will work across shifts, maintain high standards of service, handle out-of-hours access, incidents and de-escalation, and support the Head of Portering and Security in meeting national safety standards.