Portering and Security Supervisor

Queen Elizabeth Hospital; King's Lynn; On-site; GBP 32,000 - 42,000; Full time

Job summary

The Queen Elizabeth Hospital King’s Lynn is seeking a shift supervisor to lead the Portering and Security teams, ensuring a reliable, professional service for patients, visitors and staff. You will coordinate day-to-day operations, allocate resources and monitor performance while supporting your team with clear direction in a fast-paced environment to maintain patient safety and service quality.

This role supports ongoing safety, wellbeing and development within a hospital undergoing digital

Qualifications

• Experience leading portering and security teams is preferred.
• Strong leadership and communication skills are essential.
• Ability to work on shift and maintain composure in a busy hospital environment.

Responsibilities

• Be responsible on a shift basis for providing effective portering and security to all wards and departments.
• Organise and direct Portering and Security staff on shift to transfer patients between wards and departments promptly and respectfully.
• Maintain high-profile security patrols of the hospital and grounds.
• Ensure hospital is secure by locking appropriate doors/windows during silent hours and unlocking as required.
• Control out-of-hours access by contractors and visitors with proper authorisation.
• Assist public and staff against violence, liaise with Police, and document incidents.
• Act as Responsible Officer during fire alarms until Fire Service arrives and assist evacuations as needed.

Job description

Lead a team that helps keep our hospital running safely, efficiently and with compassion.

This role offers the chance to make a real difference every day by leading our Portering and Security teams on shift at The Queen Elizabeth Hospital King's Lynn. You'll help ensure patients, visitors and staff receive a reliable, professional service while maintaining a safe and secure hospital environment.

As the shift supervisor, you'll coordinate the day-to-day delivery of portering and security services, allocate resources, monitor performance and respond to operational priorities. You'll support your team with clear direction and practical leadership, helping them deliver high standards of service across the hospital.

You'll work in partnership with the Head of Portering and Security to ensure compliance with Trust policies, safety requirements and national standards. Just as importantly, you'll support the wellbeing, training and development of your team, creating a culture of respect, accountability and continuous improvement.

We're looking for someone who can lead by example, build strong working relationships and remain calm and organised in a fast-paced environment.

1. To be responsible, on a shift basis, for the provision of an effective and efficient Portering and Security service to all Wards and Departments at the Queen Elizabeth Hospital Kings Lynn.

2. To be responsible for organising and directing Portering and Security staff on shift ensuring that the internal transfers of patients between wards and departments, are carried out timely and efficiently. Transferring deceased patients from wards to the mortuary in a timely, courteous and respectful manner.

3. To be responsible for maintaining high profile security patrols of the hospital and grounds.

4. To ensure that the hospital is made secure, by the locking of all appropriate doors and windows during the silent hours and to ensure these doors are unlocked as required, in accordance with the established procedure.

5. To control out of hours access by contractors and visitors, ensuring appropriate authorisation is in place and security is maintained.

6. To assist both members of the public and staff against incidents of violence and aggression that may occur on the hospital premises, and to liaise with the Police and ensure that all incidents are documented.

7. To act as the Responsible Officer for the hospital in the event of the fire alarm being raised until the Fire Service arrives. Assist in the co-ordination for the evacuation of patients and the public in the event of a major fire.

There's never been a more exciting time to join Team QEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital to open and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.

Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.

At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,0 00 people across west and north Norfolk, North Cambs and South Lincs.

We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.

We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.