Shift Lead & Guest Experience Champion

BIM'S; Luton; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

BIM'S in Luton is seeking a proactive Shift Manager to lead the team during shifts when managers aren’t present and to support management when they are. You’ll run smooth shifts, drive guest experiences, and help hit targets while ensuring cash, stock and consumables are controlled.

You’ll deliver inspiring shift briefs, create efficient shift plans, coordinate Front of House and Back of House, advocate the brand during product launches, and participate in community activities, always upholding

Qualifications

• Excellent people management and communication skills.
• Absolute integrity at all times.
• Initiative and willingness to learn.
• Ability to prioritise and organise under pressure.
• Energy and motivation to lead shifts.

Responsibilities

• Leading shifts when the managers aren’t there and supporting the management when they are.
• Delivering inspiring shift briefs that motivate your team.
• Supporting the achievement of the restaurant’s targets.
• Keeping tight controls on cash, stock and consumables.
• Modelling excellent guest service from delivering it to resolving complaints effectively.
• Keeping the restaurant and kitchen sparklingly clean at all times.
• Creating efficient shift plans that meet the needs of that shift.
• Bringing Front of House and Back of House together to deliver perfect quality food at pace.
• Being a brand advocate and supporting excellent execution of all product launches, promotions etc.
• Getting ‘stuck in’ on shifts wherever you are needed.
• Supporting community involvement proactively.

Skills

People management

Communication

Integrity

Initiative

Learning mindset

Prioritisation

Job description

BIM'S in Luton is seeking a proactive Shift Manager to lead the team during shifts when managers aren’t present and to support management when they are. You’ll run smooth shifts, drive guest experiences, and help hit targets while ensuring cash, stock and consumables are controlled.

You’ll deliver inspiring shift briefs, create efficient shift plans, coordinate Front of House and Back of House, advocate the brand during product launches, and participate in community activities, always upholding