Shift Operations & Guest Experience Lead

Buxton Crescent; Buxton; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Health incentives

Wellbeing programme

Spa experiences

Employee discounts

Job summary

Buxton Crescent is seeking a shift operations lead to oversee the guest experience across the property, ensuring service standards and procedures are followed at all times. You will coach front-line teams on the floor, attend daily property briefings, conduct daily room audits, and respond to guest concerns with a view to resolution before departure.

This role also involves leveraging guest feedback tools to drive improvements, collaborating with departments to maximise revenue capture, and

Qualifications

• Experience in shift operations and guest experience management.
• ,

Responsibilities

• Ensure all departments have received relevant information for the shift ahead to maximise revenue.

Tools

Revinate

Job description

Buxton Crescent is seeking a shift operations lead to oversee the guest experience across the property, ensuring service standards and procedures are followed at all times. You will coach front-line teams on the floor, attend daily property briefings, conduct daily room audits, and respond to guest concerns with a view to resolution before departure.

This role also involves leveraging guest feedback tools to drive improvements, collaborating with departments to maximise revenue capture, and