Shift Lead - Food - Witney

Marks and Spencer; Witney; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer is seeking a dynamic colleague to lead the fill operation on the sales floor, ensuring the store is ready to trade. You will coordinate resources to Serve, Sell and Fill, and you may step in when the Colleague Manager is absent.

You will drive productivity, maintain a clean, safe, and well-presented store, model exceptional customer service and M&S behaviours, and may be called to support nearby stores or act as a key holder during opening and closing tasks.

Qualifications

• Experience in leading retail floor operations.
• Strong customer service orientation and communication skills.
• Ability to coach and motivate colleagues.
• Aptitude for coordinating resources and store processes.

Responsibilities

• Lead the fill operation and ensure the salesfloor is ready to trade.
• Coordinate resources to deliver operational tasks during fill and in manager absence.
• Model One Best Way and drive productivity ahead of store openings.
• Allocate resources to ensure quick payment experiences for customers.
• Ensure daily processes are implemented efficiently across the area of the store.
• Coordinate the team to maintain a clean, safe, and well-presented store.
• Contribute to a positive team atmosphere and inclusivity, and model M&S behaviours.
• Support nearby stores if needed and act as a key holder for opening/closing tasks.

Skills

Leadership

Customer Service

Team Coaching

Operational Planning

Job description

All the details

Work Pattern

Week 1
Monday 13:00-21:00
Tuesday 13:00-21:00
Wednesday 13:00-21:00
Friday 13:00-21:00
Saturday 13:00-21:00
Week 2
Sunday 13:00-21:00
Monday 13:00-21:00
Wednesday 13:00-21:00
Thursday 13:00-21:00
Friday 13:00-21:00

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Purpose

• To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager
• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.