Shift Lead - Food - IOW Newport

Marks & Spencer Plc; Newport; On-site; GBP 1,378,000 - 1,929,000; Full time

Job summary

Marks & Spencer Plc is seeking a Shift Lead to oversee the fill operation and coordinate staff to ensure the sales floor is ready to trade.

You will lead the floor in the absence of the Colleague Manager, coach colleagues on One Best Way, and drive productivity during busy shifts to deliver a fast payment experience.

Qualifications

• Frontline role requiring leadership and strong customer service.
• Ability to coordinate resources and support daily operations.
• Experience with cash handling and POS is beneficial.

Responsibilities

• Lead the fill operation and coordinate resources to serve, sell, and fill.
• Act as floor lead in absence of the Colleague Manager.
• Maintain a clean, safe, and well-presented store environment.
• Deliver a quick and smooth payment experience for customers.
• Support nearby stores when operationally required.

Skills

Leadership

Customer service

Team coordination

Cash handling

Tools

POS system

Job description

Work Pattern

Monday 14:00-22:00
Tuesday 14:00-22:00
Wednesday 14:00-22:00
Friday 14:00-22:00
Saturday 13:00-21:00

Sunday 12:00-20:00
Monday 14:00-22:00
Tuesday 14:00-22:00
Thursday 14:00-22:00
Friday 14:00-22:00

Under 18 disclaimer To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Purpose of the Shift Lead role

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening

Allocate resource effectively to deliver a quick payment experience

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times

Coordinate the team to deliver a clean, safe and well-presented store

Play their part in creating a great team atmosphere that is inclusive of everyone

Role model great Customer Service

Role model the M&S behaviours and Colleague Expectations across the store

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

Support nearby stores if operationally required

Responsible for being a key holder and answering call outs as required

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.