Shift Lead - Food - Huntingdon

Marks & Spencer Plc; Huntingdon; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom is seeking a frontline colleague to lead the fill operation on busy trading days, coordinating resources to Serve, Sell and Fill while the Colleague Manager is away.

You’ll be a key holder, handling opening and closing tasks, maintaining store presentation and safety, and delivering excellent customer service in line with M&S standards.

Qualifications

• 18+ years of age as required by health and safety policy.

Responsibilities

• Lead the fill operation and coordinate resources to Service, Sell and Fill.
• Support Colleague Managers by sharing observations to drive high performance.
• Open and close the building, including cash handling and relevant checks.
• Maintain a clean, safe and well-presented store at all times.
• Role model excellent customer service and M&S behaviours.

Skills

Customer service

Team leadership

Store operations

Resource coordination

Cash handling

Job description

Work Pattern

Week 1

Sunday 12:00-20:00

Monday 13:30-21:30

Wednesday 07:00-15:00

Thursday 12:00-20:00

Friday 10:00-18:00

Week 2

Monday 13:30-21:30

Tuesday 10:00-18:00

Wednesday 07:00-15:00

Friday 13:30-21:30

Saturday 10:00- 18:00

Under 18 disclaimerTo comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening

Allocate resource effectively to deliver a quick payment experience

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times

Coordinate the team to deliver a clean, safe and well-presented store

Play their part in creating a great team atmosphere that is inclusive of everyone

Role model great Customer Service

Role model the M&S behaviours and Colleague Expectations across the store

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

Support nearby stores if operationally required

Responsible for being a key holder and answering call outs as required

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.