Shift Lead - Food - Ilkley Simply Food

Marks and Spencer; Ilkley; On-site; GBP 19,000 - 23,000; Full time

Job summary

Marks & Spencer in Ilkley is seeking a Shift Lead to manage the fill cycle and ensure the store is ready for trading at opening times. You will lead the team, coordinate resources, and support the Colleague Manager when needed.

The role emphasizes coaching colleagues on best practices, delivering a smooth checkout experience and maintaining a safe, customer-focused sales floor.

Qualifications

• Leadership experience in retail operations.
• Strong customer service ethos and communication.
• Ability to coach and develop colleagues.
• Experience coordinating resources to deliver store tasks.

Responsibilities

• Lead the fill operation to ensure the salesfloor is ready to trade.
• Coordinate resources to deliver operational tasks during fill and in absence of the Colleague Manager.
• Lead the fill operation, coaching colleagues onOne Best Way and driving productivity for store readiness.
• Allocate resources to deliver a quick payment experience.
• Enable daily operational processes across the store at the correct times.
• Coordinate the team to deliver a clean, safe and well-presented store.
• Model excellent customer service and company behaviours.
• Support Colleague Managers by sharing observations to drive performance.
• Assist nearby stores if required.
• Be a key holder and handle call-outs as needed.
• Open/close tasks including receipt of vehicles, temperature controls, logging issues, cash handling and TSL compliance in peripheral hours.

Skills

Leadership

Customer service

Coaching

Operations coordination

Teamwork

Job description

All the details

Work Pattern
Week 1
Sunday 06:00-14:00
Tuesday 05:00-13:00
Wednesday 05:00-13:00
Thursday 05:00-13:00
Friday 05:00-13:00
Week 2
Monday 05:00-13:00
Tuesday 05:00-13:00
Wednesday 05:00-13:00
Thursday 05:00-13:00
Saturday 05:00-13:00

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00

Purpose of the Shift Lead role

• To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager
• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.