Shift Lead - Food - Godalming

Marks & Spencer Plc; Godalming; On-site; GBP 21,000 - 26,000; Full time

Job summary

Marks & Spencer Plc in Godalming is seeking a store operations colleague to lead the fill process and ensure the sales floor is ready to trade. You will coordinate resources to Serve, Sell and Fill and act as the floor lead in the Colleague Manager's absence.

This frontline role requires hands-on leadership of the team, ensuring a clean, safe, and well-presented store, handling opening and closing tasks, cash handling, and responding to call-outs as a key holder.

Qualifications

• Under 18 disclaimer: candidate must be 18 years of age or older.
• Lead the fill operation and coordinate resources to Serve, Sell and Fill.
• Open and close the building with cash handling and safety duties.

Responsibilities

• Lead the fill operation, delivering a salesfloor ready to trade and coordinating resources.
• Coordinate the team to deliver operational tasks during fill and in the absence of the Colleague Manager.
• Lead the floor and coach colleagues on One Best Way, driving productivity ahead of store opening.
• Allocate resources to deliver a quick payment experience.
• Ensure daily operational processes are implemented efficiently across the area, at the correct times.
• Coordinate the team to deliver a clean, safe and well-presented store.
• Play a part in creating a great, inclusive team atmosphere and role model customer service.
• Be a key holder, answer call outs, and manage opening/closing tasks including cash handling.

Job description

Monday 04:00-12:00
Tuesday 04:00-12:00
Thursday 15:00-23:00
Friday 15:00-23:00
Saturday 10:00-18:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimerTo comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening

Allocate resource effectively to deliver a quick payment experience

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times

Coordinate the team to deliver a clean, safe and well-presented store

Play their part in creating a great team atmosphere that is inclusive of everyone

Role model great Customer Service

Role model the M&S behaviours and Colleague Expectations across the store

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

Support nearby stores if operationally required

Responsible for being a key holder and answering call outs as required

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.