Shift Lead - Food - Ballymena

Marks & Spencer Group; Ballymena; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Unsocial premium

Job summary

Marks & Spencer in Ballymena is seeking a Team Support Manager to lead frontline service in our Food section. You’ll collaborate with colleagues to deliver five-star service under pressure, while driving sales and maintaining excellent product knowledge.

This frontline role requires resilience, a customer-first mindset, and flexibility to work across store areas. Previous experience in busy retail and confident use of digital tools is beneficial for success in this fast-paced environment.

Qualifications

• Frontline retail experience preferred.
• Able to work across store areas and flexible shifts.

Responsibilities

• Lead and support front-line teams to deliver five-star customer service.
• Promote and sell food products to customers, maintaining product knowledge.
• Be a brand ambassador, driving sales while ensuring a seamless customer experience.
• Utilize digital tools to enhance customer interactions and store operations.

Job description

Summary

Team Support Manager

All the details

Work Pattern
Week 1
Monday 05:00-11:30
Tuesday 14:00-20:30
Saturday 04:00-12:30

Week 2
Monday 05:00-11:30
Tuesday 14:00-20:30
Friday 05:00-11:30
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Under 18 disclaimer This job role involves working early morning and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?