Customer Assistant - Food - Ladymead

M&S Careers; Guildford; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Group in Guildford is seeking a Customer Assistant for our Food section. You’ll be at the frontline of the UK’s fastest-growing retailer, delivering five-star service at pace and embracing the transformation we’re driving.

We look for colleagues who take pride in knowledge of M&S Food products, roll up sleeves, and work across areas to meet strong customer demand head-on. You’ll be a resilient brand ambassador, ready to raise the bar by recommending and selling our newest

Qualifications

• Frontline retail experience desirable.
• Ability to thrive under pressure and deliver service.
• Comfort with using digital tools to assist customers.

Responsibilities

• Provide five-star service at pace in the Food section.
• Assist customers with product knowledge and recommendations.
• Be flexible across different store areas and shifts.

Skills

Customer service

Teamwork

Digital tools

Flexibility

Tools

Sparks App

In-store devices

Job description

Tuesday 04:30-08:30
Thursday 04:30-08:30
Saturday 12:00-20:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer This job role involves working with specialist cutting equipment and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up your sleeves, there's huge opportunity. Are you ready for it?