Customer Assistant - Food - Edinburgh

Marks & Spencer Group; City of Edinburgh; On-site; GBP 12,000 - 15,000; Part time

Job summary

Join Marks and Spencer as a Customer Assistant in our Food section in Edinburgh. This frontline role places you at the heart of busy mornings, delivering friendly service to customers while working early shifts.

You'll use Sparks and in-store devices to assist shoppers, adapt to changing store needs, and contribute to a high-energy team striving for top-notch service. The role includes an unsocial premium for late-night hours and potential full-time hours during busy weeks.

Qualifications

• Experience in customer service preferred.
• Ability to work early mornings and maintain flexibility.
• Comfortable using digital tools and store devices.

Responsibilities

• Assist customers in-store and respond to queries.
• Promote and sell Marks & Spencer Food products.
• Work across store areas when needed and help keep shelves stocked.

Skills

Customer service

Team player

Digital tools

Flexibility

Tools

Sparks

Job description

Under 18 disclaimer
This job role involvesworking early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

All the details
Working Pattern
Monday 04:00-08:00
Tuesday 04:00-08:00
Wednesday 04:00-08:00
Thursday 04:00-08:00
Friday 04:00-08:00
Under 18 disclaimer
This job role involvesworking early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.