Shift Lead - Food - Ballymena

Marks & Spencer Group; United Kingdom; Presencial; GBP 12 000 - 17 000; Tempo integral

Resumo da oferta

Marks & Spencer in the United Kingdom is looking for a Customer Assistant in our Food section. You will be at the frontline, delivering five-star service, sharing knowledge of M&S Food products, and confidently recommending and selling new items.

Shifts are set in a two-week cycle with early morning starts (Week 1: Mon 05:00-11:30, Tue 14:00-20:30, Sat 04:00-12:30; Week 2: Mon 05:00-11:30, Tue 14:00-20:30, Fri 05:00-11:30).

Qualificações

• Customer service experience preferred.
• Willing to work early mornings and varied shifts.
• Comfortable using digital tools and store devices.

Responsabilidades

• Assist customers with product knowledge and recommendations.
• Contribute to a fast-paced, high-energy store environment.
• Maintain shelves, stock, and product displays.
• Utilise Sparks and in-store devices to enhance customer experience.

Conhecimentos

Customer service

Team player

Digital literacy

Ferramentas

Sparks

In-store devices

Descrição da oferta de emprego

Work Pattern
Week 1
Monday 05:00-11:30
Tuesday 14:00-20:30
Saturday 04:00-12:30

Week 2
Monday 05:00-11:30
Tuesday 14:00-20:30
Friday 05:00-11:30

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer This job role involves working early morning and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving. We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?