Customer Assistant - Food - York

Marks & Spencer Group; York and North Yorkshire; Presencial; GBP 12 000 - 15 000; Tempo integral

Resumo da oferta

Marks & Spencer Group is hiring a Customer Assistant in our Food section. You will be on the frontline, delivering five-star service at pace and embracing the transformation we are driving.

Join the team to help customers, promote our newest food products, and use Sparks App and in-store devices to assist shoppers during early morning shifts outlined in the schedule.

Qualificações

• Frontline customer service experience preferred.
• Ability to work in a fast-paced retail environment.
• Comfort with using digital tools to assist customers.

Responsabilidades

• Deliver five-star service at pace and embrace transformation.
• Promote and sell latest food products to customers.
• Use Sparks App and in-store devices to enhance the customer experience.
• Be a resilient brand ambassador and a team player across store areas.

Conhecimentos

Customer service

Teamwork

Digital tools

Flexibility

Ferramentas

Sparks App

In-store devices

Descrição da oferta de emprego

Friday 04:00-09:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00. Join M&S as a Customer Assistant in our Food section, where you\'ll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we\'re driving.

All the details

Work Pattern

Week 1

Monday 04:00-09:00

Tuesday 04:00-09:00

Wednesday 04:00-09:00

Thursday 04:00-09:00

Saturday 04:00-09:00

Week 2

Sunday 05:00-10:00

Tuesday 04:00-09:00

Wednesday 04:00-09:00

Thursday 04:00-09:00

Friday 04:00-09:00

Under 18 disclaimer

This job role involvesworking early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you\'ll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we\'re driving.

We\'re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You\'ll be a resilient and committed brand ambassador who\'s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don\'t wait. You\'ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You\'ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You\'ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you\'ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there\'s huge opportunity. Are you ready for it?