Customer Assistant - Food - New Change SF

M&S Careers; Greater London; Presencial; GBP 12 000 - 17 000; Tempo integral

Resumo da oferta

Marks & Spencer Group is seeking a Customer Assistant in our Food section to join the frontline team. You will help customers, answer questions, and drive sales with a proactive, friendly approach.

You’ll use Sparks and in-store devices to assist customers and complete transactions efficiently, while keeping shelves replenished and displays appealing. The role requires flexibility for shifts, including early mornings and weekend coverage, and a commitment to high service standards in a

Qualificações

• Experience delivering friendly, helpful service in a fast-paced retail environment.
• Strong communication and interpersonal skills with customers and colleagues.
• Comfortable using digital tools to assist customers and complete transactions.

Responsabilidades

• Greet and assist customers with product questions and recommendations.
• Operate point-of-sale systems accurately and efficiently.
• Keep shelves stocked and displays tidy to maximise sales.
• Maintain a high standard of customer service during busy periods.
• Support store colleagues across different areas as needed.

Conhecimentos

Customer service

Teamwork

Digital savvy

Flexibility

Ferramentas

Sparks app

POS devices

Descrição da oferta de emprego

Work Pattern

Sunday 08.00 - 16.00
Monday 04.30 - 12.30
Tuesday 04.30 - 12.30
Thursday 13.00 - 21.00
Friday 13.00 - 21.00

Under 18 disclaimer

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.