Shift Lead - Flexible Hours, Customer-First Retail

Tesco UK; Colchester; On-site; GBP 17,000 - 22,000; Full time

Job summary

Tesco Shift Lead in-store role focused on delivering great customer experiences and leading a busy store team. You’ll oversee day-to-day operations, coordinate tasks, and act as the go-to person for colleagues across departments.

Applicants must be 18+, comfortable coaching others, and adaptable to change. Pay starts at £15.59 per hour and rises to £16.86 in M25 stores, with a guaranteed minimum of 16 hours per week (roles from 12 hours also available).

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Strong communication and interpersonal skills.
• Commitment to delivering excellent customer service.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Communication

Coaching

Retail experience

Job description

Tesco Shift Lead in-store role focused on delivering great customer experiences and leading a busy store team. You’ll oversee day-to-day operations, coordinate tasks, and act as the go-to person for colleagues across departments.

Applicants must be 18+, comfortable coaching others, and adaptable to change. Pay starts at £15.59 per hour and rises to £16.86 in M25 stores, with a guaranteed minimum of 16 hours per week (roles from 12 hours also available).