Shift Lead - Customer & Operations, Flexible Hours

B&Q Limited; Dewsbury; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Dewsbury is looking for a Shift Lead to oversee daily operations, ensure a safe shopping environment, and deliver a great customer experience across early to late shifts.

This permanent role is based in Dewsbury, with a 36.75-hour week and a salary of £27,709.50 per annum plus pension and six weeks of holiday. You will lead a team and be the first point of contact for customers and colleagues.

Qualifications

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious with eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

Responsibilities

• Oversee shift operations to ensure smooth running.
• Deploy colleagues to maximise customer service during your shift.
• Be the first point of contact for customers and colleagues.
• Ensure stores are safe at all times.

Skills

Customer focus

Teamwork

Safety awareness

Decision making

Autonomy

Job description

B&Q Dewsbury is looking for a Shift Lead to oversee daily operations, ensure a safe shopping environment, and deliver a great customer experience across early to late shifts.

This permanent role is based in Dewsbury, with a 36.75-hour week and a salary of £27,709.50 per annum plus pension and six weeks of holiday. You will lead a team and be the first point of contact for customers and colleagues.