Shift Lead

B Q; West Yorkshire; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Discounts

Wellbeing benefits

Job summary

B&Q Dewsbury is seeking a Shift Lead to oversee a shift and deliver a great customer experience. The role is a permanent contract with 36.75 hours per week, available as full-time, part-time or job share, and includes a competitive benefits package.

The position is a keyholder role with shifts from early morning to late evening, helping colleagues and customers daily while ensuring safety and smooth store operations.

Qualifications

• Passion for helping customers and doing the right thing.
• Ability to see the broader store operations and maintain standards.
• Safety-conscious with attention to detail to spot compliance issues.
• Enjoys interacting with colleagues and working in a team.

Responsibilities

• Heartbeat of the store day-to-day; ensure smooth operations.
• Deploy colleagues to maximise customer service throughout the shift.
• Be the first point of contact for customers and colleagues.
• Keep the store safe at all times.

Skills

Customer focus

Teamwork

Safety awareness

Decision making

Autonomy

Energy & motivation

Job description

Shift Lead

Full time, Part time or Job Share - 36.75 Hours per week

Full-time equivalent £27,709.50 per annum + Pension + 6.6 Weeks Holiday

B&Q Dewsbury

This is a keyholder position, with shifts ranging from an earliest start time of 5am to a latest finish time of 9pm Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.

Overview

Shift Lead

Full time, Part time or Job Share - 36.75 Hours per week

Permanent Contract

Full-time equivalent £27,709.50 per annum + Pension + 6.6 Weeks Holiday

B&Q Dewsbury

This is a keyholder position, with shifts ranging from an earliest start time of 5am to a latest finish time of 9pm Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.

What's the job?

Role

Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will:

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

What We Need

Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious and use an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes

• Award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.