Shift Lead: Bakery & Customer Experience

Greggs plc; Wallasey; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Colleague discount 50%

Free hot drinks

Paid breaks

Profit sharing (10%)

Health & wellbeing app

Holiday entitlement

Colleague share plans

Pension scheme 7% match

Employee assistance app

Long service awards

Savings & discounts

Job summary

Greggs plc in the United Kingdom is seeking a Shift Manager to lead a busy shop, inspire the team and ensure excellent customer service across in-store and online channels. You will manage the shop in the Manager's absence, motivate staff, prepare products, and keep displays stocked and shop floor tidy.

The role offers weekly pay, staff discounts, free hot drinks, paid breaks, profit sharing and a range of wellbeing and pension benefits, with long service awards and additional savings plans.

Qualifications

• Proven leadership and ability to motivate a team.
• Excellent customer service with a friendly approach.
• Experience supervising staff in a customer‑facing environment.

Responsibilities

• Inspire the team to deliver results and maintain shop standards.
• Lead by example and serve customers quickly and kindly.
• Prepare products, including sandwiches and oven management.
• Keep displays stocked and shop floor tidy.
• Ensure the shop remains clean and presentable at all times.

Skills

Leadership

Customer service

Team supervision

Availability

Tools

POS systems

Job description

Greggs plc in the United Kingdom is seeking a Shift Manager to lead a busy shop, inspire the team and ensure excellent customer service across in-store and online channels. You will manage the shop in the Manager's absence, motivate staff, prepare products, and keep displays stocked and shop floor tidy.

The role offers weekly pay, staff discounts, free hot drinks, paid breaks, profit sharing and a range of wellbeing and pension benefits, with long service awards and additional savings plans.