Shift Manager: Lead Customer Service & Store Ops

Greggs; Cwmbran; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

Profit sharing 10%

Health & Wellbeing app

Career growth

Pension scheme

Confidential assistance app

Long service awards

Savings discounts

Job summary

Greggs in the United Kingdom is seeking a Shift Manager to lead the shop when the Store Manager isn’t around. You’ll inspire the team, deliver exceptional customer service and ensure the shop runs smoothly on every shift.

You’ll prepare products, manage ovens, keep displays stocked and the shop clean, while supporting an inclusive culture and showing leadership on a day-to-day basis. This role offers opportunities for growth and employee benefits.

Qualifications

• Natural leadership abilities with a passion for delivering customer service.
• Supportive of an inclusive culture and valuing difference.
• Experience supervising a team in a customer-focused environment.

Responsibilities

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop.
• Lead by example and serve our customers in a fast and friendly manner.
• Prepare our much-loved products, including making sandwiches and managing the ovens.
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers.
• Keep the shop looking clean, tidy and presentable.

Skills

Leadership

Customer service

Team supervision

Reliability

Job description

Greggs in the United Kingdom is seeking a Shift Manager to lead the shop when the Store Manager isn’t around. You’ll inspire the team, deliver exceptional customer service and ensure the shop runs smoothly on every shift.

You’ll prepare products, manage ovens, keep displays stocked and the shop clean, while supporting an inclusive culture and showing leadership on a day-to-day basis. This role offers opportunities for growth and employee benefits.