Shift Engineer

The Dorchester; Greater London; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Complimentary stays

Food & beverage discounts

Pension plan

Training & apprenticeships

Social events

Referral bonus

Well-being support

Job summary

The Dorchester Hotel in London is seeking a Shift Engineer to join our award-winning team. You’ll oversee day and night plant and repair work, carry out mechanical and electrical tasks, and guide operatives in installing materials.

We offer complimentary stays, generous staff discounts, a Royal London Pension, apprenticeships, social events, and wellbeing support. Minimum 3 years’ experience in a 5-star hotel and strong customer-service ethos are essential.

Qualifications

• Minimum 3 years’ experience as a Shift Engineer or similar position in a 5-star hotel.
• Strong verbal communication; English is the primary language used in our hotel.
• Excellent customer service ethic and professional demeanour.

Responsibilities

• Care for the hotel during day and night shifts to deliver the best guest experience.
• Check essential plants and carry out repairs as needed during the day.
• Perform mechanical and electrical work, set out jobs from drawings and requisition materials; instruct operatives.

Skills

Strong verbal communication

Customer service orientation

English language proficiency

Job description

Join us as a Shift Engineer at The Dorchester Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024-2026 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry. When you join us as a Shift Engineer at The Dorchester Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What You’ll Do

As a Shift Engineer, you will enjoy your work and take pride in delighting our guests:

• You will be responsible for caring for the Hotel during their day and night shifts to ensure our guests receives nothing but the best experience.
• You will be responsible for checking all essential plants and repairs where necessary during their day.
• You will carry out mechanical and electrical work, setting out jobs from drawings, specifications and requisition the necessary installation materials as well as instruct operatives in the methods to complete the job.
• You will be dealing with day to day requests
• You will be working together with other Engineers on the PPM programs

What You’ll Bring

Essential Skills and Experience

• Minimum 3 years’ experience as a Shift Engineer or similar position in 5 star Hotel
• Strong verbal communication skills – English is the primary language used in our hotel.
• Good communication skills with a strong customer service ethic.

What You’ll Get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.