Shift Duty Manager — Customer Experience & Team Leader

Iceland Foods; Strood; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

15% discount in stores

28 days holiday

Christmas vouchers

Refer a Friend scheme

Healthcare plan

Job summary

Iceland Foods is seeking a committed Duty Manager to lead store operations and support customers with a strong focus on availability and service. You will work as a Retail Assistant and receive a £2 per hour supplement for the time you manage shifts, helping drive sales and maintain standards.

As part of the management team you will energize the team, promote an inclusive culture, and ensure the store delivers the best possible shopping experience for every customer.

Qualifications

• Experience in a retail management or supervisory role.
• Strong customer service focus and drive to improve store performance.
• Ability to lead shifts and manage a team across duties.

Responsibilities

• Focus on delivering great availability for customers.
• Lead store shift and manage team performance.
• Support and collaborate with Talking Shop Rep and promote engagement.
• Contribute to an inclusive culture where everyone can be their best.
• Provide feedback to improve individual and store performance.
• Ensure cash handling and security policies are followed.

Skills

Retail management

Team leadership

Customer service

Supervisory experience

Job description

Iceland Foods is seeking a committed Duty Manager to lead store operations and support customers with a strong focus on availability and service. You will work as a Retail Assistant and receive a £2 per hour supplement for the time you manage shifts, helping drive sales and maintain standards.

As part of the management team you will energize the team, promote an inclusive culture, and ensure the store delivers the best possible shopping experience for every customer.