Duty Manager: Lead a Customer‑Focused Retail Team

Iceland Foods Ltd; Loanhead; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

15% discount

28 days holiday

Christmas vouchers

Refer a Friend

Christmas saving schemes

Long service awards

Healthcare plan

Grocery Aid

Career progression

Inclusive workplace

Job summary

Iceland Foods Ltd in Straiton is seeking a Duty Manager who will work as a Retail Assistant with a £2 per hour supplement for shift management. This part-time role focuses on delivering excellent customer service, maintaining store standards, and supporting the team across daily duties.

The ideal candidate has retail supervisory experience, strong communication, and a proactive approach to leadership, with a focus on delivering a great store experience for customers.

Qualifications

• Experience in a retail management or supervisory role is ideal but not essential.
• Excellent communication with colleagues to deliver tasks first time, every time.
• Plan and organise shifts using every team member.
• Provide balanced feedback to improve team performance.
• Set the pace of the team on shift to deliver a great store.

Responsibilities

• Maximise profit by ensuring great product availability and driving sales.
• Lead and engage store team, supporting engagement and inclusion.
• Follow cash handling and security policies and processes; support digital service improvements.

Skills

Retail management

Team leadership

Communication

Shift planning

Customer service

Job description

Iceland Foods Ltd in Straiton is seeking a Duty Manager who will work as a Retail Assistant with a £2 per hour supplement for shift management. This part-time role focuses on delivering excellent customer service, maintaining store standards, and supporting the team across daily duties.

The ideal candidate has retail supervisory experience, strong communication, and a proactive approach to leadership, with a focus on delivering a great store experience for customers.