Store Duty Manager – Customer Experience Leader

Iceland Foods; Benfieldside; On-site; GBP 22,000 - 31,000; Full time

Benefits offered by this job

15% discount in Iceland and The Food-W

28 days holiday (including Bank H

Christmas vouchers – length of service

Refer a Friend scheme

Christmas saving schemes

Long service awards

Healthcare plan option

Grocery Aid support

Clear career pathways

Supportive and inclusive environment

Job summary

Iceland Foods is seeking a committed Duty Manager to lead shift operations in our store. You will work as a Retail Assistant, delivering excellent customer service, managing a small team, and ensuring strong stock availability.

This role offers a 2 per hour supplement for the time you manage shifts, with benefits including discount, holiday entitlement, and career progression within a supportive, inclusive environment.

Qualifications

• Experience in a retail management or supervisory role is ideal but not essential.

Responsibilities

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to "sell a 1 & save a 1" to help drive sales.
• Deliver on all agreed actions set for you by your line manager.
• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all "One Best Way" processes.
• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

Skills

Retail management

Team leadership

Job description

Iceland Foods is seeking a committed Duty Manager to lead shift operations in our store. You will work as a Retail Assistant, delivering excellent customer service, managing a small team, and ensuring strong stock availability.

This role offers a 2 per hour supplement for the time you manage shifts, with benefits including discount, holiday entitlement, and career progression within a supportive, inclusive environment.