Sheltered Housing Officer — Resident-Centered Support

Harrow Council; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

The London Borough of Harrow is seeking a Sheltered Scheme Officer to deliver a resident-first, person-centred housing management and support service for prospective and existing sheltered housing tenants.

The role involves carrying out needs and risk assessments, providing enhanced housing management, and coordinating appropriate support to promote independence, dignity, wellbeing, safety and social inclusion.

Qualifications

• Knowledge and experience of developing risk assessments and risk management.
• Experience working on own initiative, resolving conflicts and making sound decisions under pressure.
• Experience using housing management or CRM systems and interpreting performance data.
• Ability to communicate and liaise effectively with colleagues, tenants and carers, other Council Departments and external agencies.
• Confident, assertive and diplomatic with a commitment to achieving positive results.
• Awareness of safeguarding, lone working and customer care issues and meeting customer needs.
• Strong verbal and written communication skills, including letter writing.
• Computer literacy and ability to use modern ICT applications.
• Holding a full UK driving licence.

Responsibilities

• Deliver a resident-first, person-centred housing management and support service for sheltered housing tenants.
• Carry out needs and risk assessments and coordinate appropriate support to promote independence, dignity, wellbeing, safety and social inclusion.
• Work flexibly across sheltered schemes to address individual and communal needs.

Skills

Risk assessment

Conflict resolution

CRM systems

Communication

Diplomacy

Safeguarding

Written communication

IT literacy

Driving licence

Job description

The London Borough of Harrow is seeking a Sheltered Scheme Officer to deliver a resident-first, person-centred housing management and support service for prospective and existing sheltered housing tenants.

The role involves carrying out needs and risk assessments, providing enhanced housing management, and coordinating appropriate support to promote independence, dignity, wellbeing, safety and social inclusion.