Sheltered Scheme Officer

Harrow Council; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

The London Borough of Harrow is seeking a Sheltered Scheme Officer to deliver a resident-first, person-centred housing management and support service for prospective and existing sheltered housing tenants.

The role involves carrying out needs and risk assessments, providing enhanced housing management, and coordinating appropriate support to promote independence, dignity, wellbeing, safety and social inclusion.

Qualifications

• Knowledge and experience of developing risk assessments and risk management.
• Experience working on own initiative, resolving conflicts and making sound decisions under pressure.
• Experience using housing management or CRM systems and interpreting performance data.
• Ability to communicate and liaise effectively with colleagues, tenants and carers, other Council Departments and external agencies.
• Confident, assertive and diplomatic with a commitment to achieving positive results.
• Awareness of safeguarding, lone working and customer care issues and meeting customer needs.
• Strong verbal and written communication skills, including letter writing.
• Computer literacy and ability to use modern ICT applications.
• Holding a full UK driving licence.

Responsibilities

• Deliver a resident-first, person-centred housing management and support service for sheltered housing tenants.
• Carry out needs and risk assessments and coordinate appropriate support to promote independence, dignity, wellbeing, safety and social inclusion.
• Work flexibly across sheltered schemes to address individual and communal needs.

Skills

Risk assessment

Conflict resolution

CRM systems

Communication

Diplomacy

Safeguarding

Written communication

IT literacy

Driving licence

Job description

Overview

The London Borough of Harrow is seeking a Sheltered Scheme Officer to deliver a resident-first, person-centred housing management and support service for prospective and existing sheltered housing tenants. The role involves carrying out needs and risk assessments, providing enhanced housing management, and coordinating appropriate support to promote independence, dignity, wellbeing, safety and social inclusion. The postholder will work proactively with residents to ensure they feel supported, respected and empowered within their homes.

The Sheltered Scheme Officer will ensure that all services are delivered to the highest standards, meeting regulatory, contractual and internal policy requirements. Working flexibly across sheltered schemes, the role will address both individual and communal needs, promoting choice, safety and quality of life while fostering inclusive, supportive living environments for residents.

London Borough of Harrow takes a resident-first, person-centred approach to housing, placing our residents at the heart of everything we do. We are committed to delivering high-quality, responsive services that adapt to individual needs and circumstances, ensuring every resident feels valued, supported, and heard. Our teams work collaboratively across disciplines and with partners to provide safe, sustainable homes, estates and thriving communities, always operating in line with UK legislative, regulatory, and best practice standards.

About You

The successful candidate will have:

• Knowledge and experience of developing risk assessments and risk management


• Experience of working on own initiative, able to resolve conflict and make sound decisions under pressure with minimum supervision.


• Experience using housing management or CRM systems and interpreting performance data.


• Ability to communicate and liaise effectively with colleagues, tenants & their carers, other Council Departments and external agencies.


• Confident, assertive and diplomatic, with a commitment to overcoming obstacles and achieving positive results.


• Awareness of safeguarding, lone working and customer care issues and a commitment to providing high quality services in a way that meets customer needs.


• Ability to demonstrate of high standard to verbal and written communication skills, including letter writing.


• Computer literate and able to make use of all modern ICT applications as required.


• Hold a full UK driving licence

Related Documents

For more information, please refer to the Role Profile/Selection Criteria