Shelter Coordinator

Central Recruitment Services Ltd; City Of London; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Option to work from home 1–2 days per​

Job summary

Central Recruitment is working with a charity to recruit a Shelter Coordinator for Lambeth and Southwark. The role supports a Winter Night Shelter and floating support for homelessness services.

The post is 37.5 hours per week, Monday to Friday with core hours 10:00–15:00, and occasional evenings or weekends as part of an on-call rota. Salary is £33,529 per annum (pro rata) on a fixed-term six-month contract, with a potential move to permanent. Hybrid working available, with 1–2 days at home.

Qualifications

• Previous project management experience coordinating a shelter or similar.
• Empathy with those experiencing homelessness and a desire to make a difference.
• Strong communication skills, and the ability to work with volunteers and guests who may display challenging behaviour.
• Excellent organisational and logistical skills, with the ability to prioritise tasks.
• Ability to work under pressure with drive and enthusiasm for helping others.
• Good IT skills, including good working knowledge of Microsoft Office, and the ability to record accurate information in a timely fashion.
• An understanding and commitment to professionality and confidentiality (including GDPR).
• Able to work in a flexible and adaptable way, with a creative and solutions focussed approach.
• Ability to manage budgets

Responsibilities

• Oversee the running of our Winter Night Shelter programme.
• Develop and deliver Team Leader training sessions, update toolkits, policies & guidance / handbooks for the shelter.
• Lead on creating strong partnerships with participating venues and maintain these relationships.
• Communicate daily with Team Leaders to ensure the smooth running of the shelter and troubleshoot any concerns.
• Plan the delivery and collection of beds, bedding, health & safety kits and any donations to the shelters and laundering of bedding.
• Monitoring guest attendance and any behavioural issues.
• Plan, promote and run the Wednesday Club, including rota management of both regular and corporate volunteers.
• Recruit, induct and support our dedicated volunteers.
• Ensure food hygiene standards are maintained, and arranging training on this for new regular volunteers.
• Build and maintain positive working relationships with partner organisations (e.g. shelter venues & team leaders, corporate and general volunteers, other charities)
• Lead on collating the annual report

Skills

Project management

Volunteer coordination

Communication

Budget management

IT skills

Confidentiality

Tools

Microsoft Office

Job description

Central Recruitment is working with a charity dedicated to supporting people experiencing homelessness to rebuild their lives and move towards independence.

Our client is currently recruiting for a Shelter Coordinator to work across the Lambeth and Southwark areas, supporting a service that provides a rotating Winter Night Shelter alongside ongoing floating support for people experiencing homelessness.

• 37.5 hours per week
• Monday - Friday
• Core working hours: 10:00 - 15:00
• Flexibility required to work occasional evenings, weekends, and participate in the on-call rota
• Fixed term contract: 6 months, with the possibility of transferring to permanent
• £33,529 per annum (pro rata)

Please note: On Wednesdays you will be required to start at 9AM to run the day centre in Elephant and Castle. You have the option to work from home 1-2 days per week.

Key responsibilities:

• Oversee the running of our Winter Night Shelter programme
• Develop and deliver Team Leader training sessions, update toolkits, policies & guidance / handbooks for the shelter
• Lead on creating strong partnerships with participating venues and maintain these relationships
• Communicate daily with Team Leaders to ensure the smooth running of the shelter and troubleshoot any concerns
• Plan the delivery and collection of beds, bedding, health & safety kits and any donations to the shelters and laundering of bedding
• Monitoring guest attendance and any behavioural issues
• Plan, promote and run the Wednesday Club, including rota management of both regular and corporate volunteers
• Recruit, induct and support our dedicated volunteers
• Ensure food hygiene standards are maintained, and arranging training on this for new regular volunteers
• Build and maintain positive working relationships with partner organisations (e.g. shelter venues & team leaders, corporate and general volunteers, other charities)
• Lead on collating the annual report

What we’re looking for:

• Previous project management experience coordinating a shelter or similar
• Empathy with those experiencing homelessness and a desire to make a difference
• Strong communication skills, and the ability to work with volunteers and guests who may display challenging behaviour
• Excellent organisational and logistical skills, with the ability to prioritise tasks
• Ability to work under pressure with drive and enthusiasm for helping others
• Good IT skills, including good working knowledge of Microsoft Office, and the ability to record accurate information in a timely fashion
• An understanding and commitment to professionality and confidentiality (including GDPR)
• Able to work in a flexible and adaptable way, with a creative and solutions focussed approach
• Ability to manage budgets