Team Manager - Homelessness

Corus Consultancy Limited; Hampstead; On-site; GBP 48,000 - 60,000; Full time

Job summary

Corus Consultancy Limited is seeking a capable leader to head the Cold Weather Shelter operations. You will manage three-night shifts and a day shift weekly, with a 37.5 hour plan across Monday to Sunday, and oversee recruitment, staff development and client safeguarding.

You will drive trauma‑informed service delivery, ensuring high-quality case management, coordination with housing, health and outreach services, and effective use of budgets and performance data.

Qualifications

• Significant experience of managing services supporting people experiencing homelessness or rough sleeping.
• Experience of leading, motivating and developing staff teams in demanding service environments.
• Strong knowledge and practical experience of safeguarding adults, risk management and responding to incidents.

Responsibilities

• Lead mobilisation and day-to-day operation of the Cold Weather Shelter (CWS).
• Coordinate recruitment, induction and deployment of the winter workforce.
• Embed trauma‑informed approaches and support staff wellbeing.
• Provide regular supervision and development opportunities for staff.
• Oversee safeguarding, and ensure concerns are addressed and escalated.
• Ensure clients maintain connections with outreach, housing and health services.

Skills

Staff leadership

Safeguarding

Trauma-informed approach

Budget management

Governance & QA

Analytical skills

Collaboration with partners

Job description

The successful candidate will be required to work 37.5 hours per week, working across Monday - Sunday. You will work three waking night shifts (10-hour shifts) and one day shift (9AM - 5PM/10AM - 6PM) per week.Temporary cover is required until the end of March 2027.

In this position, you will be expected to;

• Lead the mobilisation and day-to-day operation of the Cold Weather Shelter, ensuring staffing, systems and operational arrangements enable a safe and effective response throughout the winter period.
• Lead, motivate and develop the CWS Coordinator, Shift Leads, Night Support Workers and temporary colleagues, creating a cohesive team with clear expectations and shared purpose.
• Coordinate recruitment, induction and deployment of the winter workforce, ensuring appropriately skilled staff are available to meet changing service demand
• Embed trauma-informed and psychologically informed approaches, supporting staff to understand how trauma, exclusion and multiple disadvantage may affect behaviour and engagement.
• Provide regular supervision, reflective practice and development opportunities that strengthen staff confidence, capability and wellbeing.
• Provide strong oversight of safeguarding, ensuring concerns are identified, responded to, recorded and escalated appropriately.
• Oversee accommodation, engagement, wellbeing and safeguarding outcomes, identifying where further intervention or partnership support is required.
• Ensure clients remain connected with relevant outreach, housing, health and community services to support continuity of care and move-on.
• Work within agreed budgets and delegated authority, identifying and escalating emerging financial or performance pressures.
• Work collaboratively with outreach, housing, health and community partners to support coordinated responses for people accessing the shelter

To apply for this role, you must have;

• Significant experience of managing services supporting people experiencing homelessness, rough sleeping or multiple disadvantage, including supported housing, outreach or other relevant settings.
• Experience of leading, motivating and developing staff teams within a demanding service environment, including managing performance and supporting staff wellbeing.
• Strong knowledge and practical experience of safeguarding adults, risk management and responding effectively to incidents and serious concerns.
• Experience of implementing trauma-informed and psychologically informed approaches and translating these principles into day-to-day service delivery.
• Experience of overseeing high-quality case management, support planning, recording and quality assurance processes that improve outcomes for clients.
• Experience of working within contractual and performance frameworks, using data and service information to understand performance and drive improvement.
• Knowledge or experience of emergency accommodation, severe weather provision or service responding to rough sleeping would be advantageous.
• Ability to provide calm, confident and visible leadership, making sound decisions and maintaining effective oversight in a fast-moving night-time service.
• Ability to build credible and collaborative relationships with commissioners, statutory services, voluntary sector partners and colleagues across different disciplines.
• Strong organisational and analytical skills, with the ability to balance staffing, performance, quality and financial priorities while maintaining a clear focus on the experience and outcomes of clients